Complete property management according to industry standards

From the organization of your centers to the individual stores, buildings and available parking spaces - 365.retail offers an all-encompassing overview of your individual properties and supports you in all aspects of property management.

Administration of tenancy and rental contracts

365.retail supports you in the creation, structuring and filing of all the documents you need for your business space rental process. Both contract data and individual documents are stored in the comprehensive database.

Clear retail dashboards

Benefit from individually configurable dashboards and always have an overview of your centers, customers and stores. The clear display of your company's key figures provides you with optimal support for important company decisions.

Highly efficient vacancy management

With 365.retail, your business space will let you rent out as if by magic. By means of an acquisition list and digital vacancy management, vacancies are avoided, and serious tenants can be found at lightning speed. In addition, the LinkedIn Connector always provides you with up-to-date data on your preferred brands and their expansion managers.

Recording and administration

With the help of 365.retail you will keep an eye on your stores. Turnover, currency exchange rates, weather data and branches of the individual shops can all be centrally recorded and managed. All the KPI's you need for retail management can be accessed with just a few mouse clicks.

Connection of frequency counting (Footfall) of the existing infrastructure

If you measure your customer activity using Footfall, this data can be automatically integrated into 365.retail. This allows you to make comprehensive and meaningful evaluations.

Mapping of complex business structures (several centers in different countries under one owner)

If you are responsible for the management of several centers or shopping malls, 365.retail offers you the possibility to map several centers in different locations and countries. It is of course possible to map different currencies and use them in different languages.

mobile App (Windows, Apple, Android)

With the mobile app for Apple or Android you can access the software anytime and anywhere. Whether on your mobile phone, tablet or PC - 365.retail accompanies you everywhere.

External turnover portal

The tenants of your stores and centers can enter the daily turnover data in the respective local currency. This means that the sales are recorded centrally in the system. The exchange rates are automatically loaded daily by the ECB into 365.retail.

Multilingual

The entire software is available in several languages - each user can choose for himself in which language he wants to work. In addition, it is possible to display different currencies.

Search agent / search profiles for contacts

Avoid vacancies and find the optimal tenant for each shop. By means of intelligent search agents you can compare the details of your shops to be rented with the desired criteria of your prospective tenants. In this way, you avoid vacancies and find the right tenant for your sales floor in a flash.

Continuous marketing and sales process for commercial premises

As a full-fledged CRM system, 365.retail depicts your customers and prospects in a clear and structured manner and creates a consistently optimized marketing and sales process. With 365.retail, you can personalize your customer management, store contact data and always keep an eye on open offers and inquiries.

Clear leasing dashboards

Which retail spaces are occupied, which are available and which shops will be available for rent again in the near future? Thanks to the clear Leasing Dashboard, our solution shows you all this and more at a glance.

LinkedIn Connection to contact potential tenants or brands

In order to find serious tenants for your business premises more quickly, 365.retail makes it easy and time-saving for you to contact them through direct connection to the LinkedIn business network.

Extensive evaluation options and comparisons with previous years using Microsoft Power BI

Through the integration with the analysis platform Microsoft Power BI, you can create and visualize extensive evaluations. This allows you to make well-founded decisions and gain valuable insights which will boost your business.

First contact and lead management with web forms, sales opportunities, etc.

Help your stakeholders to make the first contact easier! With just a few clicks you can create individual web forms for your homepage, e-mails and campaigns. The on the web form outfilled information goes directly into your system, where you can edit and qualify it directly.

GDPR-compliant

365.retail is naturally GDPR-compliant. This means that the data of your customers and tenants is in good hands.

Loyalty or VIP customer administration and management

Do you have customers to whom you want to pay special attention? In 365.retail you can mark them as such and provide them with individual support.

Birthday reminders for VIP customers/loyalty

Through the connection to the newsletter tool MailChimp you can use your stored customer data for e-mail marketing. For example, you can send birthday greetings to your most loyal customers by automated e-mail.

Clearly arranged marketing dashboards

Comprehensive and clear marketing dashboards allow you to easily identify and measure the success of your marketing activities. Of course, you can determine yourself what you want to see in your dashboard.

Professional e-mail marketing

Send personalized info mails, seasonal greetings, birthday wishes, newsletters and much more with integrated e-mail marketing. With the tracking function you can check who received, opened and read the mail. Of course, e-mail marketing is also fully compliant with GDPR- including e-mail history and the obligation to provide proof.

High-Volume E-mail dispatch

Through high-volume email dispatch you can send more than 1 million emails daily.

Intelligent telephone connection (CTI)

Thanks to the intelligent connection between your telephone system and 365.retail, you know who is on the line the first time it rings. With every incoming or outgoing call, a customizable pop-up window appears, which clearly displays contact information, inquiries, etc.

Market insights using artificial intelligence (AI)

Get to know your customers better and learn more about your shopping center. By using artificial intelligence, it is easy to find out more about the buying behavior of your customers. You can easily identify new potential and adapt to your market faster and more agile.

Case Management (Facility)

Every store in your mall is individual - so you need to keep an eye on every single store. 365.retail accompanies you in the day-to-day running of your center management and helps you to keep an overview of your retail space.

360-degree view over the cases of tenants/stores

With the 360 degree view you can clearly display your business premises and the associated service cases.

Customizable service processes

Design your service processes the way you are most efficient for your business. Controllable overviews and the easy processing and planning of tasks ensure efficient cooperation in your team.

Clearly structured service dashboards

Customizable views, meaningful reports and dashboards provide you with the most important key figures with just one mouse click.

Control of the building services

Schedule your employees where they are needed. With 365.retail, for example, you can create schedules and work orders for your in-house technicians. The mobile app allows them to access them anytime, anywhere.

Control external service providers

Not only internal employees, but also external workers and service providers can be coordinated with the help of 365.retail.

User and role administration - which employee has access to which information?

In addition to the center management, all responsible employees in marketing, rental, retail, etc. should be able to access the data relevant to them or enter new data. With 365.retail, you can determine which employees can see which information and have access to which data.

Task and activity management (notes, tasks, telephone activities, appointment activities, etc.)

With 365.retail, you can create notes, tasks and telephone or appointment activities in no time at all. You can schedule these and assign them to yourself or your colleagues and add a reminder. This saves you time and ensures a smooth flow of information.

Custom Dashboards

Configurable dashboards always allow you to keep an overview. In addition to a detailed sales pipeline, you can see available commercial space, outstanding appointments, prospective customers and much more.

Efficient document management

You can integrate your entire document management into 365.retail. From lease agreements for your retail space to applications for advertised positions - everything is right where it should be.

Intelligent email connection with tracking

The intelligent Outlook connection ensures that you will not lose any more e-mails. You can easily link each e-mail with the respective contact. Thus, every incoming and outgoing e-mail is in its place and it is always traceable who was in contact with whom and when.

Overview of all business cases running in the Center

With 365.retail, you benefit from a comprehensive overview of all your business cases, which makes organising your business much easier.

Comprehensive reporting with Microsoft Power BI (Like2Like analyses, etc.)

Microsoft Power BI supports you with user-friendly tools to evaluate your business data and to display the results clearly and analyse them in real time. You can easily create interactive reports and evaluations without programming knowledge.

Comprehensive analysis with Microsoft Power BI

With the help of Microsoft Power BI you can clearly evaluate and analyze data, sales, visitor numbers, etc. This enables you to make a comprehensive comparison of your individual centers and helps you to make important business decisions.

All centers at a glance

If you are the owner or manager of several centers in different locations, it is important to be well coordinated and always know everything. With 365.retail, you can keep track of all your centers across all locations and countries.

All centers in comparison

With 365.retail you can compare all your centers in a clear and concise manner and easily create comprehensive analyses of your centers. So you always know which shopping destination performs how well.